Eligibility criteria

1. Tenants and homeowners

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Your home’s needs

Your property must require energy efficiency upgrades, which will be determined by the free home retrofit assessment.

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Your ownership status

You must own your home or if you’re a tenant, you must have your landlord’s permission for upgrades. This includes properties owned by social housing providers or management companies.

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Income-related benefits

You or someone living in your home must receive any of the following benefits:

  • Child Benefit
  • Pension Guarantee Credit
  • Income-related ESA
  • Income-based JSA
  • Income Support
  • Tax Credits (Child and Working)
  • Universal Credit
  • Housing Benefit
  • Pension Credit Saving Credit

Even without these benefits, local authorities can refer you under ECO Flex for additional support.

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2. ECO Flex

If you don't qualify through the benefits listed above, ECO4 Flex might still cover you. This part of the scheme allows local authorities, the Scottish and Welsh governments, and energy suppliers to refer households that could benefit from energy efficiency improvements.

Home's needs icon

Your home’s needs

Your property must require energy efficiency upgrades, which will be determined by the free home retrofit assessment.

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Low income

You have a combined gross annual household income of less than £31,000.

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Health records

You or someone in your home suffers from a serious or chronic health issue worsened by cold conditions, including:

  • Heart-related illnesses
  • Lung or breathing problems
  • Reduced mobility
  • Weakened immune system

Being eligible doesn't automatically ensure installation. G4U will step in to navigate this process on your behalf, ensuring those who qualify receive necessary upgrades without the stress of paperwork or coordination.

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